FAQs
Supply, installation and maintenance of garage doors across the UK
Here at Rollerdor Ltd, we do our best to provide a fully comprehensive customer care service, ensuring that every step of our process is completely transparent and easy to follow.
So if you’re thinking of Rollerdor Ltd as your supplier of high quality roller garage doors, we’ve put together the answers to some of our frequently asked questions to help you find the information you need quickly and efficiently.
Configure your door using our online customisation tool and purchase your door to be delivered and installed by one of our expert technicians.
Start nowHow much headroom is needed for the door to function?
Our roller doors come fully boxed so can be fitted below the lintel in the opening as there is a front panel to cover any gaps, but if you would like to fit up and behind the lintel of your garage to maximise your opening then the top box is 205mm square for the RD55 model and 300mm square for the RD77 model.
Can I fit the top box below the lintel of my garage?
You don’t have to fit the top box above the lintel of your garage, but by choosing to fit your top box below the lintel you will lose some of the height of your garage. This will be 205mm square for the RD55 model and 300mm square for the RD77 model. However, we’d also recommend allowing for an extra 50mm or so to account for the last slat of our doors, which needs to stay situated in the guide runners, so allowing for this, a good estimate would be 250mm square for our RD55 models and 350mm square for the RD77 doors.
What is external manual override and do I need it?
If you don’t have another entrance to your garage, we’d recommend that you have an external manual override installed. This feature permits for the garage door to be manually opened in the case of a power failure, allowing you to gain entry to your garage that you wouldn’t otherwise have. Our external manual override systems run from the motor of the door down the wall, situated at waist height for easy access. The wall plate is locked from the outside for safety, so if you ever need access you simply remove the lock and insert the supplied handle to manually wind the door down.
How much room is needed to fit the guide runners?
For the RD55 doors you will need 65mm each side of the door, while for the RD77 doors the guide runners will need 95mm each side.
What colours are the doors available in?
Our doors are available in 15 different colours ranging from whites to wood effect, so please check out our colour chart for the full range we’re sure to have the right aesthetic choice for you here.
Are your doors insulated?
Yes, both our RD55 and RD77 range of garage doors offer good insulation thanks to their double skinned aluminium and foam filled insert. Our compact RD55 range have a foam filled insert of 6-8mm thick and for our larger RD77 range, the insert is 16-18mm thick.
What is a wireless safety edge?
A wireless safety edge is a sensor placed at the bottom of garage doors. The sensor can tell when the door hits something in its path, and when doing so will return to the open position. This increases the safety of the system by preventing the door closing on someone or something, and therefore allows for the doors to be operated on a one press open and close system, rather than the standard mode which requires the button to be held down and monitored until the door is fully closed to prevent accidents.
Are your doors electric?
Yes, all of our doors are electric and can be operated via a remote control.
How many handsets does the door come with?
All of our doors come with two handsets as standard, although extra handsets can be purchased, with up to 25 total handsets being compatible with one door.
Are the doors secure against thieves?
Our doors offer high levels of security against thieves; they don’t have an external handle for perpetrators to force, and all of our doors come with security locking straps to press the curtain down firmly and make it very difficult for the door to be forced open.
Do you supply to my area?
We supply to all of mainland UK, but some areas may have a small additional surcharge so to avoid surprises, please use your postcode to check this prior to purchase.
I’ve broken part of my door - do you supply replacement parts?
Yes, we have a full range of replacement parts in our accessories shop, and if you are struggling to find the parts you are searching for, please send us an email via our contact us page or by calling our office on 0160 374 3215 and we’ll do our best to help.
What’s included in the DIY door options?
With our DIY options, you will receive:
When you choose our DIY option, we won’t leave you to fend for yourself; our DIY kits also include a generic fixing kit and a fitting guide to help you with the process.
Will you install my door?
We offer a range of installed door options to the majority of the UK. If we don’t cover your area, you can still have a door delivered for DIY fitting. The best way to check if we install in your area is to use our price calculator. Enter your postcode and you’ll see the option of installation or DIY fitting from the next screen.
How long will I need to wait for a surveyor to visit me?
Due to the popularity of our installed garage doors, it typically takes 5-10 days from sending your survey request for a surveyor to be available to visit.
Do the doors need a wooden frame?
No, our doors come with their own aluminium frame which is made up of the guide runners on the sides and the top box, but if you have an existing wooden frame the doors can be installed straight to this if you would like.
Are your doors weatherproof?
Unfortunately, there is no such thing as a weatherproof door as the components need to be able to open and close, making a complete seal impossible. However, we have taken every step we can to provide as much weather resistance as possible, including a double brush feature in the guide runners, a fully enclosed top box and a rubber seal in the last slat of the curtain.
I need more assistance, can I contact you?
Yes! If you need any more information or advice, you can find our contact information here. Our expert team of advisors will be happy to help.
Made from double-skinned aluminium with high density, foam filled insert for effective insulation.
Our customers love us
Providing the highest quality products without surprising you with any hidden costs or charges
Brian
I ordered two electric garage doors which I believe are excellent value for money and of sturdy construction. They were delivered to me (in North Scotland) when they said they would be, without incident, and arrived well packed and ...
Matt
Just had the two doors fitted and wanted to say thanks to you for all your help and advice and the fitters (Jason and John, I think it was) for a fast, efficient and clean removal of doors and ...
Brenda Weston
Customer service is excellent, fitters excellent too.
John Hennessy
Firstly I just wanted to congratulate you on a superb product. I've bought many things over the years and I always do plenty of research to find the best quality.
I have to say I am (and ...
Alan Garbutt
Hi Colin, just to say thanks for all your help with my order, all fitted well and is working took me longer to take off the old garage door than fit the new one. I am berry happy with ...
William Davison
Just thought I would let you know that my wife and I are delighted with the RD55 roller shutter door which we installed just this weekend, it fitted perfectly and in general was relatively easy to install thanks to ...
Mike Vyvyan
I am delighted with the new door, it looks right and works superbly. I found Gary’s advice, when he did the survey very helpful. Our bungalow is not a standard construction and he explained in detail what I ...
Andy
It's been a absolute pleasure dealing with you from the first contact, also for the speedy delivery (much faster than I thought). The delivery driver was was very good and put the door in the house for me. The ...
Ian & jan Hunt
The door arrived yesterday as scheduled and today me and the wife installed it, a not too difficult task. Your product is fantastic and we are very pleased with every aspect.
Attached a couple of pictures of ...
David Evans
I would like to thank you and your fitters who came today for their professional service and quality fitting/product received. Works a treat and we are pleased. Will pass on your details to our friends who are interested ...
Paul Quadling
Many thanks for the garage door, was easy to fit and works great. I would recommend to anyone, great service and nice product. Pleasure to deal with.
Simon Chopping
In August of this year (2016) we invited Rollerdor to quote us on a new automated garage door. From the outset they have provided us with an extremely professional service. Mathew organised a time and date that suited us to ...
Lorna Keen
Hi to all at Rollerdor, thank you for the garage door and the professional service I received from your company. I fitted the door in two hours and was extremely pleased with the finished results.
John
Just to say thanks for the repair of my garage door. Sam certainly knew his stuff and told me some interesting and helpful information about the door.
Thanks again
Tony Latham
I wish to compliment Rollerdor, both on the excellent door recently fitted and the two fitters Reece and Leigh. The door fitted perfectly and exceeded my expectations. The fitters were excellent and professional. I had all my questions satisfied ...
Robert Bolam
Just a quick note to say thank you for the excellent service your company gave from order placement to delivery. I have fitted the garage door and I am extremely happy with it and it has added a touch ...
Paul Waterfield
Thanks for getting my door fixed and a good quality service.
My wife as just called me at work and said they the engineers did a good job.
I wouldn't hesitate in recommending your company to friends ...
Simon Truscott
Many thanks for the speedy delivery of my garage door can I say what a brilliant garage door it is and was so simple to fit and wire up think it took me under 2hours and that includes taking ...
Roger and Barbara Page
Just a quick email, to thank you for supplying the roller doors
for our new double garage, we are very pleased with them
and the fitters were quick, efficient and polite.
We thought the price ...
Terrence R Winter
Just a short thank you for your superb and highly efficient customer contact when I came to collect my door
the service I experienced I have not seen any where for a very long time I was not ...
Jane Baker
I just wanted to thank you so much for your help in purchasing a new remote for the garage door. All of you have been fantastic from your help at the beginning to the actual pairing of the fob ...
