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Nationwide Delivery & Installation Service

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Frequently Asked Questions

  • Domestic FAQ's
  • Trade FAQ's

FAQ’s

Here at Rollerdor, we do our best to provide a fully comprehensive customer care service, ensuring that every step of our process is completely transparent and easy to follow. So if your thinking of Rollerdor as you supplier of high quality roller garage doors, we’ve put together the answers to some of our frequently asked questions to help you find the information you need quickly and efficiently.

Domestic FAQ's

How much headroom is needed for the door to function?

Our roller doors come fully boxed so can be fitted below the lintel in the opening as there is a front panel to cover any gaps, but if you would like to fit up and behind the lintel of your garage to maximise your opening then the top box is 205mm square for the RD55 model and 300mm square for the RD77 model.

Can I fit the top box below the lintel of my garage?

You don’t have to fit the top box above the lintel of your garage, but by choosing to fit your top box below the lintel you will lose some of the height of your garage. This will be 205mm square for the RD55 model and 300mm square for the RD77 model. However, we’d also recommend allowing for an extra 50mm or so to account for the last slat of our doors, which needs to stay situated in the guide runners, so allowing for this, a good estimate would be 250mm square for our RD55 models and 350mm square for the RD77 doors.

What is external manual override and do I need it?

If you don’t have another entrance to your garage, we’d recommend that you have an external manual override installed. This feature permits for the garage door to be manually opened in the case of a power failure, allowing you to gain entry to your garage that you wouldn’t otherwise have. Our external manual override systems run from the motor of the door down the wall, situated at waist height for easy access. The wall plate is locked from the outside for safety, so if you ever need access you simply remove the lock and insert the supplied handle to manually wind the door down.

How much room is needed to fit the guide runners?

For the RD55 doors you will need 65mm each side of the door, while for the RD77 doors the guide runners will need 95mm each side.

What colours are the doors available in?

Our doors are available in 15 different colours ranging from whites to wood effect, so please check out our colour chart for the full range we’re sure to have the right aesthetic choice for you here.

Are your doors insulated?

Yes, both our RD55 and RD77 range of garage doors offer good insulation thanks to their double skinned aluminium and foam filled insert. Our compact RD55 range have a foam filled insert of 8mm thick and for our larger RD77 range, the insert is 18mm thick.

What is a wireless safety edge?

A wireless safety edge is a sensor placed at the bottom of garage doors. The sensor can tell when the door hits something in its path, and when doing so will return to the open position. This increases the safety of the system by preventing the door closing on someone or something, and therefore allows for the doors to be operated on a one press open and close system, rather than the standard mode which requires the button to be held down and monitored until the door is fully closed to prevent accidents.

Are your doors electric?

Yes, all of our doors are electric and can be operated via a remote control.

How many handsets does the door come with?

All of our doors come with two handsets as standard, although extra handsets can be purchased, with up to 25 total handsets being compatible with one door.

Are the doors secure against thieves?

Our doors offer high levels of security against thieves; they don’t have an external handle for perpetrators to force, and all of our doors come with security locking straps to press the curtain down firmly and make it very difficult for the door to be forced open.

Do you supply to my area?

We supply to all of mainland UK, but some areas may have a small additional surcharge so to avoid surprises, please use your postcode to check this prior to purchase.

Do your doors come with a warranty?

Our self-installed doors come with a two year parts-only warranty, our classic range have a two year parts and and labour warranty and our superior range come with a five year parts and labour warranty which covers all manufacturing faults excluding wear and tear and accidental damage.

I’ve broken part of my door - do you supply replacement parts?

Yes, we have a full range of replacement parts in our shop, and if you are struggling to find the parts you are searching for, please send us an email via our contact us page or by calling our office on 0800 030 6004 and we’ll do our best to help.

What’s included in the DIY door options?

With our DIY options, you will receive:

  • Roller garage door made to your exact sizes
  • Electric remote control with button on the box for internal operation
  • Internal manual override and handle
  • Two handsets
  • Fully enclosed top box

When you choose our DIY option, we won’t leave you to fend for yourself; our DIY kits also include a generic fixing kit and a fitting guide to help you with the process.

Will you install my door?

Yes, we offer a range of installed door with a free site survey from our classic 2 year warranty to our superior 5 year warranty doors.

Do the doors need a wooden frame?

No, our doors come with their own aluminium frame which is made up of the guide runners on the sides and the top box.

Are your doors weatherproof?

Unfortunately, there is no such thing as a weatherproof door as the components need to be able to open and close, making a complete seal impossible. However, we have taken every step we can to provide as much weather resistance as possible, including a double brush feature in the guide runners, a fully enclosed top box and a rubber seal in the last slat of the curtain.

I need more assistance, can I contact you?

Yes! If you need any more information or advice, you can find our contact information here. Our expert team of advisors will be happy to help.

Trade FAQ's

When installing the door, how much headroom is needed for the top box?

For our RD55 doors you will need 205mm square, and for the RD77 range you will need 300mm square.

If I fit the top box below the lintel, how much height will I lose?

We’d recommend that alongside the space for the top boxes (205mm square for RD55 and 300mm square for RD77), you should also account for about 50mm extra for the protrusion of the last slat to fit into the guide runner, so totalling about 255mm square for the RD55 range and 350mm square for the RD77 range.

Do your doors have external manual override installed?

All of our doors come as standard with an internal manual override system however, external manual override systems are offered as an option to allow your customers to regain entry to their garages in the event of a power failure.

How wide are your guide runners?

The guide runners on the RD55 range are 65mm wide either side and the guide runners for the RD77 range are 95mm wide either side.

What are your colour options?

Our doors are available in 15 different colours ranging from whites to wood effect, so please check out our colour chart for the full range we’re sure to have the right aesthetic choice for you here.

What insulation do your doors have?

Our doors are made from double skinned aluminium and are insulated with a foam filled insert, measuring in at 8mm thick for the RD55 range and 18mm thick for the RD77 range.

Do your doors have wireless safety edges installed?

Wireless safety edges come as standard on our SEL garage doors and are available as an optional extra on others. Our wireless safety edges also have a three minute courtesy light fitted to the receiver box as an additional feature to increase the usability of our doors.

Are your doors electric or manual?

All of our doors are electrical and operate by remote controls.

How many handsets do the doors have?

The doors come as standard with two handsets, although more can be purchased, and up to 25 handsets can be used with one door.

What security measures do your doors have?

Our garage doors are constructed without exterior handles to prevent them being forced or locks picked, and as an extra precaution, our doors are fitted with security locking straps to apply extra force.

Can you deliver to our customers for us?

Yes, we can deliver to any of your customers in mainland UK. However, there may be an additional surcharge for some locations.

What warranty do the doors come with?

Our roller doors come with a two year parts warranty; this covers manufacturing faults but excludes wear and tear and accidental damage.

Do you offer replacement or spare parts?

Yes, we have a full range of replacement or spare parts available for purchase.

Are your doors easy to install?

Yes, our DIY doors are very easy to install, and to make things even simpler, our kits come with comprehensive fitting instructions.

Will you install the doors for us?

Yes, as well as stocking and supplying your range of roller doors, we’ll also be happy to install the doors on your behalf, offering a complete end-to-end solution for you.

Do the doors need a wooden frame?

No, you needn’t worry about a frame for our doors as the doors come with their own aluminium frame made up of the guide runners on each side and the fully enclosed top box.

What weather resistant features do your doors have?

A double brush feature in the guide runners, a fully enclosed top box and a rubber strip in the last slat to seal the entrance are all included in our doors, offering excellent weather resistance for your customers’ garages.

I have more questions, how can I contact you?

If you need any more information or advice, you can find our contact information here. Our expert team of advisors are always on hand to offer assistance.